Privacy Policy

Your privacy matters to us

Last Updated: December 24, 2025

Introduction

Welcome to Altius Central ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.altiuscentral.com and use our products and services.

By using our website and products, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Purchase our products (Altius Scheduler, Altius SuiteCRM Bridge, Altius Portal)
  • Register for an account
  • Contact us for support
  • Subscribe to our newsletter or updates
  • Fill out a contact form

This information may include:

  • Name
  • Email address
  • Company name
  • Phone number
  • Billing address
  • Payment information (processed securely through third-party payment processors)

Technical Information

When you visit our website, we automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages viewed and time spent on pages
  • Date and time of visits

Plugin Usage Data

Our WordPress plugins (Altius Scheduler, SuiteCRM Bridge, and Portal) do not collect or transmit any personal data from your website to our servers. All data remains on your server and in your SuiteCRM installation.

Important: We do not have access to your client data, appointment information, or CRM data. This information stays entirely on your infrastructure.

How We Use Your Information

We use the information we collect for the following purposes:

To Provide Our Services

  • Process your purchases and deliver software licenses
  • Send you download links and license keys
  • Provide customer support
  • Send important updates about our products

To Improve Our Services

  • Understand how visitors use our website
  • Analyze trends and improve user experience
  • Develop new features and products
  • Fix bugs and improve performance

To Communicate With You

  • Respond to your inquiries and support requests
  • Send you newsletters (with your consent)
  • Notify you about updates and new products
  • Send important security or administrative notices

For Legal Compliance

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud and abuse

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small data files stored on your device.

Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Preference Cookies: Remember your settings and preferences

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Third-Party Services

We may use third-party services that collect, monitor, and analyze information to improve our services:

Payment Processors

We use secure third-party payment processors (such as Stripe or PayPal) to process payments. We do not store your credit card information on our servers. Payment information is transmitted directly to the payment processor using industry-standard encryption.

Analytics Services

We may use Google Analytics or similar services to analyze website traffic. These services use cookies to collect information about your use of our website.

Email Services

We use email service providers to send you newsletters and product updates (only if you've opted in). You can unsubscribe at any time using the link in our emails.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data transmission
  • Secure servers with firewall protection
  • Regular security audits
  • Limited access to personal data by authorized personnel only
  • Secure backup procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Account Information: Retained while your account is active and for a reasonable period thereafter
  • Purchase Records: Retained for tax and accounting purposes (typically 7 years)
  • Support Communications: Retained for as long as necessary to provide ongoing support
  • Website Analytics: Retained in aggregated, anonymized form

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request a copy of the personal information we hold about you.

Correction

You have the right to request that we correct any inaccurate or incomplete information about you.

Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, ongoing disputes).

Opt-Out

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

Do Not Track

We currently do not respond to "Do Not Track" signals as there is no industry standard for compliance.

To exercise any of these rights, please contact us at: christine@chrisely.com

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date at the top of this Privacy Policy
  • Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing

We process your personal data based on:

  • Contract: To fulfill our contractual obligations when you purchase our products
  • Consent: When you opt-in to receive marketing communications
  • Legitimate Interests: To improve our services and prevent fraud
  • Legal Obligation: To comply with applicable laws

Your GDPR Rights

  • Right to be informed about how your data is used
  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Rights related to automated decision-making and profiling

To exercise any of these rights, please contact us at christine@chrisely.com.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.

Data Controller

For the purposes of applicable data protection laws, Christine Ely Consulting is the data controller responsible for your personal information.


Thank you for trusting Altius Central with your information. We are committed to protecting your privacy and ensuring the security of your data.